terms and conditions

Confidentiality and Privacy
Space Creators is a professional service and will not divulge to third parties any personal or business details that may be seen or discussed during the course of our work together without your consent, save as permitted or required by law or by relevant regulatory authorities. 
Disclaimer
It is fundamental that the services I provide, help and support you to make decisions about your belongings and your home. It is important that you make the decisions yourself and I will not make them for you. You are, therefore, responsible for obtaining any financial, legal or other professional advice that you may consider necessary to support any decision you make. Space Creators accept no liability for your decisions or the consequences of them. If you choose not to be available during a session, it may be necessary for one-off decisions to be made on your behalf (for example regarding the location of items or their disposal). These will be made in good faith and using my professional judgement. You will be advised of any decisions which have been made. 
Insurance
Space Creators has public liability and professional indemnity insurance up to £1,000,000 which is activated upon signature of the terms and conditions document. You agree to cover any breakages through your home content insurance. 
Duty of care

You have a duty of care to ensure that your premises are safe to work in, and you agree to disclose as soon as possible any circumstances which might put Space Creators at risk. For example, infectious medical conditions, hazardous items such as needles, dangerous animals or structural weaknesses in your property. For the purpose of personal safety, another person will always know our location and session timings.

I reserve the right to reschedule, cancel or leave the session if I feel I cannot guarantee safe working conditions for myself and/or my client. 
Limits of Work
I will work to the very best of my ability to achieve the organisation and presentation you desire. I will help you with post work clearing up such as hoovering, sweeping and polishing. I will help you relocate items to more appropriate locations within the home. Any heavy lifting or moving of furniture may be delayed if it requires additional assistance due to health and safety reasons. 
Clutter clearance
One boot load of items can be taken away after each decluttering session to the charity shop and/or recycling centre. This is included in the hourly rate. These items are non-returnable. Items are disposed of with your authorisation and responsibility is not accepted by Space Creators for any item which you later decide was valuable; not to be disposed of; or which you are unable to find later. I do not have expertise to identify items of special value or rarity. The decision to dispose of an item is your responsibility. Larger items such as furniture cannot be removed. I can provide information on local donation and removal services if required.  
Fees
The hourly rate is £35 in home on weekdays, £45 Saturdays, charged in 15 minute blocks. Virtual sessions are £40/hr. 
Travel
Where the project is more than 10 miles from Barry, The Vale of Glamorgan, travel will be charged at 50p per additional mile. Distance will be taken from Google Maps. Where free parking is not available, parking expenses will be submitted for reimbursement. Where a journey is not made by car, receipts such as train tickets will be submitted for reimbursement. 
Payment Terms
Payment is required in full in advance for new clients. Invoices will be issued by email and can be provided in paper format if requested. 

Cancellation

Both Space Creators and the client have the right to postpone due to unforeseen emergency circumstances and an alternative date can be arranged. Cancellations received with less than 24 hours notice will be charged a discretionary 50% of the pre-booked session price. Please give as much notice as possible so the session can be allocated elsewhere.

Other suppliers or services
I am happy to make suggestions on the use of additional services such as cleaners, electricians, carpenters or handy persons, and can help to locate and book these services for you. I will do my best to ensure they are qualified to do the required job. However, I am not liable for the quality of their work, nor for any loss or damage caused by the supplier, its employees or agents. Supplier's charges are payable by you to the supplier directly. Where purchases are made on behalf of clients, for example storage boxes, the amount will be added to your invoice.
Your Data
Information you provide to Space Creators is used to reply to your enquiry, or as part of a standard working relationship to enable decluttering and organising services to be provided by Space Creators. Data includes your name, address, phone number, email address and any other form of communication you provide. Information is confidential and will not be given to third parties without your consent, save as permitted or required by law or by relevant regulatory authorities.  
Data Storage 

Your data is stored securely in accordance with the European General Data Protection Regulation (GDPR). Your information is kept as accurate and up to date as possible and not kept for longer than is necessary.

If you have been a client of Space Creators and it has been 7 years since our last contact, your contact details and all data relating to our decluttering sessions will be deleted from our records. Your surname, first and final date of communication will remain on our database. 

Before and After photos

Permission will be sought regarding the taking and use of before and after photos.

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